Plumbing FAQ | The Plumbing Dr., Mesa, AZ

Question 1

How do I schedule an appointment with The Plumbing Dr.?

Accepted Answer

Call us at (480) 735-9020, email theplumbingdrllc@gmail.com, or fill out the request form on our site. We're open Monday through Friday, 7 AM to 5 PM.

Question 2

What are your business hours?

Accepted Answer

Monday through Friday, 7 AM to 5 PM. We're closed Saturday and Sunday, and we don't run a 24/7 line, but we prioritize same-day and emergency calls whenever we can during the week.

Question 3

Do you work on both residential and commercial properties?

Accepted Answer

Yes. We handle homes and businesses across Mesa and the East Valley, including restaurants, warehouses, apartment communities, daycares, and HOAs.

Question 4

What brands do you install?

Accepted Answer

Bradford White and Rheem for water heaters, Kohler for bidet seats and custom toilets, Moen, Delta and Kohler for fixtures, Zurn for valves and backflow preventers, Insinkerator for garbage disposals, and professional-grade water treatment systems for hard water.

Question 5

How can I see or leave a review?

Accepted Answer

We have 5-star reviews on Google. Visit our Reviews page to read them, or leave your own. We'd love to hear how we did.

Question 6

Do you offer financing?

Accepted Answer

Yes, through Wisetack, including monthly payment options for qualified buyers. There's nothing to apply for up front: financing is presented as a payment option on your invoice once the work is done, and we'll walk you through it if you want it.

Question 7

Why should I choose your plumbing company?

Accepted Answer

We're committed to providing honest, professional, and reliable plumbing service. Our goal is to treat every customer and property with respect while providing quality workmanship and clear communication from start to finish.

Question 8

Can I schedule an appointment online?

Accepted Answer

Yes! You can request service through our online scheduling system, or give us a call and our team will be happy to help.

Question 9

Do you provide free estimates?

Accepted Answer

Some jobs may qualify for an estimate before work begins. Contact us with details about your plumbing issue and we'll be happy to discuss your options.

Question 10

Do I need to be home for my appointment?

Accepted Answer

Someone may need to be available depending on the type of service and where the plumbing issue is located. We'll let you know when scheduling your appointment.

Question 11

What should I do before the plumber arrives?

Accepted Answer

If possible, clear the area around the plumbing fixture or equipment that needs service. If you have an active leak, shut off the nearest water supply or your home's main water valve if you're able to do so safely.

Question 12

Why does my drain keep clogging?

Accepted Answer

Recurring clogs can be caused by buildup, grease, roots, damaged pipes, or a deeper blockage in the plumbing system. If a drain keeps clogging, it's a good idea to have it professionally inspected.

Question 13

How often should I flush my water heater?

Accepted Answer

Generally, a traditional tank water heater should be flushed about once a year. Regular maintenance can help reduce sediment buildup and keep your water heater operating efficiently.

Question 14

How do I know if I have a water leak?

Accepted Answer

Signs can include unexpectedly high water bills, damp spots, water stains, low water pressure, sounds of running water, or unusually wet areas around your home.

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